Responsible Gaming at 1bet – Stay in Control

1bet was built for Bangladeshi players who enjoy online casino games and sports betting as a form of entertainment. We believe that gambling, when approached thoughtfully and within sensible limits, is a legitimate leisure activity. However, we also understand that for a small number of players, gambling can become problematic — and that is why responsible gaming sits at the heart of everything we do.

We are committed to providing every registered player with clear, accessible tools that support healthy gaming habits. These tools are not hidden in obscure settings menus — they are a core part of the 1bet account experience. From the moment you register, you have the ability to set deposit limits, activate cooling-off periods, and request self-exclusion, all handled by our support team within 24 hours of your request.

1bet also monitors player activity for patterns that may indicate problem gambling. Where our systems flag a concern, a member of the 1bet team may proactively reach out to the player to check in. We do this not to intrude, but because we genuinely care about the wellbeing of every person who uses our platform. Responsible gaming is not a box-ticking exercise at 1bet — it is an ongoing priority.

All players who register and use the 1bet platform must be 21 years of age or older. This is not a guideline — it is a hard rule and it is strictly enforced. Gambling is an adult activity, and 1bet takes its responsibility to exclude underage users extremely seriously. We ask all players to confirm that they are aged 21 or above during the registration process.

To support our age verification process, we may require players to submit identity documentation at any stage. This may include:

• A government-issued national identity card (NID) confirming date of birth.
• A valid Bangladeshi passport or driving licence.
• A recent utility bill or bank statement confirming name and address in Bangladesh.
• Confirmation of the mobile wallet (bKash, Nagad or Rocket) used for transactions.

Accounts found to belong to persons under the age of 21 will be permanently closed without exception. Any balance in such accounts will be handled in accordance with our Terms & Conditions and applicable legal obligations. If you are a parent or guardian and believe a minor has accessed 1bet, please contact our support team at [email protected] immediately.

One of the most effective ways to gamble responsibly is to decide in advance how much money you are prepared to spend over a given period. 1bet allows every registered player to set a deposit limit on their account — daily, weekly or monthly. Once your limit is set, the platform will not allow deposits that exceed it within the chosen timeframe, regardless of your account balance.

To set or update your deposit limit, contact the 1bet support team at [email protected] and include your registered mobile number and preferred limit amount. Requests to increase a deposit limit are subject to a 24-hour cooling-off period before taking effect — this is intentional, to prevent impulsive decisions made during an active session. Requests to lower a deposit limit take effect immediately. We encourage all players in Dhaka, Chittagong, Sylhet and across Bangladesh to use this tool proactively.

Losing track of time is one of the most common patterns associated with problem gambling. 1bet addresses this with session reminder tools and time-out features that help you stay aware of how long you have been playing. Session reminders can be set to trigger at intervals of 30 minutes, 1 hour, 2 hours, or a custom duration of your choosing. When a session reminder fires, you will see a notification prompting you to review your activity.

A time-out feature allows you to temporarily suspend your account for a set period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets or make deposits. Your account data and balance are preserved and remain accessible once the time-out period ends. Time-outs can be requested at any time by contacting [email protected] — our team will activate the restriction within a few hours of your request.

Self-exclusion is the right choice if you have decided that you no longer want to gamble and wish to permanently block access to your 1bet account. Unlike a time-out — which has a defined end date — self-exclusion is a long-term commitment with a minimum duration of six months. During the exclusion period, 1bet will take all reasonable technical steps to prevent you from accessing the platform.

To request self-exclusion from 1bet, follow these steps:

Problem gambling does not always look dramatic. It often develops gradually, and the person affected is frequently the last to recognise it. 1bet encourages all players to periodically reflect honestly on their gambling habits. The following warning signs may indicate that gambling is becoming a problem rather than a pastime:

If you recognise any of these signs in your own behaviour, we strongly encourage you to stop gambling immediately and contact the 1bet support team. Our team can help you activate the appropriate responsible gaming tool — whether that is a short cooling-off period, a deposit limit reduction, or a full self-exclusion. You do not need to wait for things to get worse before asking for help. Reaching out early is always the right decision.

1bet takes the protection of minors extremely seriously . We recognise that in Bangladesh, shared mobile devices are common, and that a parent or guardian may not always be present when a young person accesses a phone. For this reason, we encourage all adults who share devices with children to take practical steps to restrict access to gambling content.

If you share a mobile device with a family member under the age of 21, we recommend the following steps to reduce the risk of underage access to gambling platforms:

• Use your device's built-in parental controls or screen time management features to restrict access to browser-based content and specific websites.
• Never share your 1bet account credentials, registered mobile number PIN, or bKash/Nagad/Rocket wallet PINs with any person under 21.
• Log out of your 1bet account after every session, especially on shared devices. Do not save your login credentials in the device browser.

If you are concerned about your own gambling, or about someone close to you, the most important thing is not to stay silent. The 1bet support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. Our team handles responsible gaming requests with full confidentiality, and there is no judgment attached to reaching out. Whether you need a cooling-off period, a deposit limit, or a self-exclusion, we will act on your request promptly.