1bet Privacy Policy – Your Data, Your Rights

This Privacy Policy ("Policy") explains how 1bet collects, stores, uses and protects the personal information of players who register and use the 1bet platform. It applies to all users of the website, including visitors who browse without an account, registered players, and users who interact with the platform via mobile browser.

By registering an account or using the 1bet platform, you acknowledge that you have read this Policy in full and consent to the collection and use of your information as described here. If you do not agree with any part of this Policy, you should not use the platform. We encourage all players to read this document carefully before creating an account.

1bet collects personal information in several ways — directly from you when you register or interact with the platform, and automatically through technical systems as you use the site. The categories of personal data we may collect include:

• Identity information: your full name, date of birth, and gender, collected at registration to verify age eligibility and comply with our know-your-customer obligations.
• Contact information: your mobile phone number registered in Bangladesh, and optionally an email address. Your mobile number is the primary identifier for your 1bet account.
• Payment and transaction data: details of deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or other supported payment channels. We record transaction amounts, timestamps, and the last few digits of the relevant mobile wallet number used.
• Gameplay and activity data: records of games played, bets placed, wins and losses, session durations, and platform interaction patterns. This data is used for responsible gaming monitoring, fraud detection and platform improvement.
• Technical data: your IP address, device type and model, operating system version, mobile browser type, approximate geographic location (city level only, derived from IP), and session timestamps. This information is collected automatically when you access the platform.
• Communications data: records of support interactions, including messages sent to our support team via the platform or by email, and any complaints, feedback or dispute submissions.

We collect only the information that is reasonably necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data such as biometric data, national identity card scans, or religion, unless specifically required as part of a KYC verification request and only with your explicit cooperation.

1bet uses the personal information it holds for the following purposes. Each purpose has a lawful basis: either your consent, our legitimate business interest, or our legal obligation to operate a compliant gambling platform.

• Account creation and management: to register your account, verify your identity and age, maintain your account balance, and process deposits and withdrawals via your registered bKash, Nagad or Rocket account.
• Service delivery: to provide you with access to casino games, cricket betting markets, crash games, live dealer titles, slots, and all other platform features you have chosen to use.
• Fraud prevention and platform security: to detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other activity that threatens the integrity of the platform or the safety of other players.
• Responsible gaming support: to monitor gameplay patterns for signs of problem gambling and, where appropriate, to trigger responsible gaming tools such as session reminders, deposit limit notifications, or self-exclusion prompts.
• Customer support: to respond to your queries, complaints, and account-related requests, and to maintain records of support interactions as required for dispute resolution.
• Communications and promotions: to send you platform notifications, bonus alerts, and promotional messages relevant to your account — but only where you have not opted out of such communications. You may update your communication preferences at any time by contacting support.

We do not use your personal data for automated decision-making processes that produce significant legal effects on you without human review. Where automated systems flag an account for review (for example, fraud screening or responsible gaming checks), a member of the 1bet team will conduct a manual review before any material action is taken against your account.

When you make a deposit or withdrawal on 1bet using bKash, Nagad, Rocket or another supported payment method, your transaction details are processed through the payment provider's own secure system. 1bet does not store your full mobile wallet PIN or complete account credentials. We receive only the transaction confirmation data necessary to credit or debit your 1bet account balance.

All financial records related to your 1bet account are retained for a minimum period as required by our anti-money-laundering obligations. These records are stored securely and are not accessible to parties outside 1bet other than payment processors acting under formal data processing agreements, or regulatory bodies presenting a lawful request.

1bet uses cookies and similar local storage technologies to ensure the platform functions correctly and to improve your experience. The types of cookies we use are:

• Essential cookies: required for the platform to function. These include session authentication tokens, security identifiers, and load-balancing cookies. You cannot opt out of essential cookies and continue to use the platform.
• Functional cookies: used to remember your platform preferences, such as display settings and last-used payment method. These are not strictly necessary but improve the usability of the platform for returning players.
• Analytics cookies: used to understand how players navigate the platform — for example, which pages are most visited and where users encounter difficulties. This data is aggregated and anonymised before analysis. It is used solely to improve platform design and performance.
• Security cookies: used to detect and mitigate fraudulent activity, including bot traffic, credential stuffing, and repeated failed login attempts. These cookies are essential for platform security and cannot be disabled.

Most mobile browsers allow you to control cookies through their settings. Disabling functional or analytics cookies will not prevent you from using 1bet, but may affect the quality of your experience. Disabling essential or security cookies may prevent the platform from loading correctly.

1bet does not sell, rent or otherwise trade your personal information to third parties for commercial purposes. We may share your information in the following limited circumstances:

• Payment processors: we share transaction data with bKash, Nagad, Rocket, Upay and other payment partners strictly to the extent necessary to process your deposits and withdrawals. These partners are subject to their own privacy policies and data security obligations.
• Fraud and security service providers: we may share flagged account data with third-party fraud detection or identity verification providers where we have a legitimate interest in protecting the security of the platform.
• Legal and regulatory obligations: we may disclose your personal information to law enforcement, regulatory authorities, or other public bodies if we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent a crime, protect national security, or enforce our legal rights.
• Business transfers: in the event that 1bet undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.

Outside of these circumstances, 1bet will not disclose your personal information to any third party without your explicit written consent. We do not share your data with advertising networks, social media platforms, or data brokers under any circumstances.

1bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL encryption for all data in transit between your device and our servers, access controls that restrict personal data access to authorised 1bet personnel only, regular security reviews of platform infrastructure, and automatic session timeouts to protect accounts on shared or unattended devices.

While we take data security seriously, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 1bet will notify affected users as promptly as reasonably possible and will take immediate steps to contain the breach and prevent further unauthorised access.

1bet retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow for dispute resolution, fraud investigation, and compliance with our legal obligations. Specifically: account data is retained for the lifetime of your account plus a minimum of five years after closure; transaction records are retained for a minimum of five years in compliance with anti-money-laundering obligations; support and communication records are retained for three years from the date of the last interaction.

Once the applicable retention period has expired and there is no remaining legal or operational basis for holding your data, 1bet will securely delete or anonymise your personal information. You may request early deletion of non-essential data by contacting [email protected], subject to our legal obligations to retain certain records.

As a user of the 1bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] and include your registered mobile number and a brief description of your request.

• Right of access: you may request a copy of the personal data that 1bet holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Account name corrections may require identity documentation.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records. We will inform you of any limitations on erasure at the time of your request.
• Right to object: you may object to the use of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be able to demonstrate an overriding legitimate ground for continuing that processing.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent to essential processing may result in account closure.

We will respond to all data rights requests within a reasonable period. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend the response period and will inform you of the delay and the expected resolution date.

1bet is strictly an adults-only platform. All players must be 21 years of age or older to register and use the platform. We do not knowingly collect personal data from any person under the age of 21. Age verification checks are conducted at the time of registration and may be repeated at any point during the account lifecycle.

If 1bet becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed and all associated personal data will be securely deleted as soon as practicable, subject only to any mandatory retention obligations imposed by applicable law. Parents or guardians who believe a minor has registered on 1bet should contact [email protected] immediately.

1bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will take reasonable steps to notify registered users — for example, by displaying a prominent notice on the platform. The revised Policy will carry an updated effective date at the top of this page.

Your continued use of 1bet after a revised Privacy Policy is published constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so you remain informed about how we protect your data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the 1bet support team. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays, and will handle all privacy-related queries with appropriate confidentiality.

Email: [email protected] — please include your registered mobile number and a brief description of your privacy query so we can assist you promptly and direct your request to the appropriate member of our team.